Archive for October 21, 2007

Do you like to Serve Yourself?

Most of the supermarkets have now introduced self-service check outs. I was intrigued and less than convinced when I first saw them and I’m still not a big fan. I suppose they’re ok if you pop in at lunchtime for a sandwich, a bag of crisps and a drink. It’s when you’ve got a big shop that things start getting complicated. You have to select from an on screen menu to find the correct fruit and veg and weigh it before getting a price, which can take a fair bit of time. I suppose this is why I’m so dubious of their benefits. Self service tills are designed to speed things up a bit, but in my (admittedly not vast) experience they actually seem to slow things down. As you scan your items, it’s easy to think something hasn’t gone through then to end up putting it through twice and having to work out how to take it off the bill again. Once you’ve negotiated all the different menus and scanned your shopping through you then have the interesting task of selecting your payment method which, again, seems fraught with problems.

My first question about the self-service tills was one of honesty and trust - how would they know you were actually scanning all your goods rather than letting a few slip through unpaid? it was pointed out to me that someone stands nearby to oversee the process. So why don’t they just sit at the till and do it for you? Because they can watch over a couple of Self-service tills at the same time. How? Have they got eyes in the back of their head! I stood at the till the other day next to a lady (off the TV) using a self-serve till and I was far quicker. I got the feeling she’d chosen that till to avoid the interaction of being recognised. Unfortunately for her, everything was going wrong and an assistant had to come over to help her put everything through which surely defeats the object!
Self-serve

Comments