Tesco recently had an advertising campaign stating that if there is ever more than one person queuing in front of you at the till they will open another till. Sounds good, but does it actually happen? Not in my experience! Just the other week, I was shopping in my local Tesco on a Wednesday afternoon and the queues were so long that you couldn’t get past as you were trying to walk across the end of the aisles. There was no sign of anyone jumping up to open another till even though there were spare tills available. People were trying to manoeuvre their trolleys to let other trolleys get past and, understandably, people were getting impatient. Then a lady waiting behind me saw an assistant and asked if they could open another till. The assistant nodded and then disappeared. No till was opened. It’s a shame really, because I’m a big fan of Tesco’s advertising with their clever play on words and in theory, the idea of cutting the queues and opening a new till if there is more than one person in front of you certainly gets my vote. I’m sure it does happen occasionally, but in this instance they failed to come up with the goods!